Crystal Realm Puzzle Ring Service within the U.S.
For Customers Within the U.S.
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ITEM # PZ-SERV-US
Puzzle ring repair or resize if you live within the U.S.
We make it easy for you to order any service you need for your puzzle ring! We even provide you with speedy, fully insured, trackable, discounted FedEx Delivery both ways, at your cost. Watch for emails from Mandira in response to your service order. (Your first automated email confirmation is general; second and subsequent emails will be manual and specific to your service order.)
What you need for your service order:
A) The first and last name of the person who the original order shipped to.
B) The name and description OR item number of the item(s) you are returning and the current size if you know it, if returning a ring for resize.
C) Work you need done: You may include things like:
Free annual polish and clean (FAPC)
Resize to size ___.
There is plenty of room to put detailed instructions.
Now start your service order.
Please note, if you are inside the United States, then you will pay the USD 39.95 on this page PLUS the return shipping via FedEx 2 Day Express upon checkout. If your ring is of particularly high value, there may be an additional USD 10.00 to USD 40.00 charge, to make sure it is fully covered in transit in both directions. Mandira will let you know if this is the case. (Rates may be higher if you are in AK or HI.)
Please note also that in most cases, repairs and resizes themselves are free. We limit charges, because we know you have to spend a lot to ship your ring to us. If the repair or resize costs more than solder, then there may be a charge. In that case, Mandira will let you know. This is very rare, as 95% of the time, there is no charge.
Resizes: If you took this ring to a regular jeweler to have it sized, the charge would be at least USD 150.00 for four bands, and your ring would certainly be damaged, since others don’t understand how our rings are made.
If your shipping amount turns out to be different from what you are charged today, then Mandira will contact you with a refund or an additional amount for your approval.
Any questions? Please call 866-573-7381 or contact us by email (at top right on this page).
Once you have ordered your exchange/resize/repair, etc. then Mandira will contact you with shipping instructions, label, and packing list. This will usually occur the weekend after you place this order.
Many thanks for entrusting your puzzle ring care to Crystal Realm.