Returns and Exchanges
We will always work to ensure your delight with your order.
We will happily refund or exchange any item with a value of under $1,000.
For items of $1,000 or greater, each of which is a custom piece made just for you, we will work with you by adjusting, remaking, placing a new stone, or whatever it will take for you to be thrilled with the piece. Please be aware that before you place your order for a custom piece, we have several ways to ensure that you are confident that you will love it once you get it. We can send a ring sizer or a silver sample ring. In the case of an engagement puzzle ring, we can authorize your card and send you either your chosen diamond or gemstone or a similar finished ring for your inspection. When you return it to us, the authorization will fall off your card with the exception of the agreed-upon shipping fees.
Please contact Mandira with your concerns. You may call 1-866-573-7381, if you wish to speak in person.