|Crystal Realm’s Precious Metals Lifetime Pledge|
|We guarantee that the precious metals we sell are exactly what we say they are:
Sterling silver, 14 Kt gold, 18 Kt. gold, palladium and platinum. Please read our extraordinary pledge.
Our Lifetime Pledge to You:Here is our promise to you. If you ever doubt the metal that you receive from us, and you have it assayed, and it is not what we purport it to be, we will pay for your Assay Report, up to $100.00. Just send us a copy of the Assay Report. Include receipts for your Assay Report and the merchandise in question, along with the defective merchandise.We will send you a check for $100.00, plus we will launch a full investigation* up to having your jewelry remade and re-assayed.*At our discretion, we reserve the right to have your original jewelry re-assayed twice at two assay houses that are mutually agreeable to you and to Crystal Realm, before remaking it. If the results of two of the three assays show your jewelry to be deficient, then we will move to have it remade. The reason we reserve this right is that some of our jewelers make it a practice to always include MORE precious metal than they are legally required to in their jewelry. For example, our Celtic jewelers do this: they have every single piece of their gold, palladium, and platinum jewelry individually assayed at the Dublin Castle Assay Office, the oldest continually operating assay office in the world. Any jeweler who is willing to submit their jewelry to an assay for every piece is committed to ensuring their jewelry meets specifications, and the way they ensure this is by including more than the required 58.5% gold in 14K jewelry and more than the required amount in their other metals. Even though not every one of our jewelers has every piece individually assayed, we only work with jewelers we know very well, and we stand behind their work 100%. Precious Metals Content
Palladium jewelry is generally stamped PALL. (It is used 95% pure like platinum, but it is not stamped 950, because that means platinum.)Platinum jewelry is stamped with either 950 (because platinum jewelry is typically 95% platinum) or it is stamped with the capital letters PLAT. Platinum poesy rings carry the PLAT designation.Special Note re .925 Sterling Silver