Raves About Crystal Realm . . . And the Truth About When we Mess Up
Our Fabulous Customers
We can’t help but remark that we believe Crystal Realm’s customers are the warmest and friendliest customers in the world. The comments below are entirely unsolicited. We have not asked our customers for them – we sometimes ask if there is something we could have done better. But most of these comments came unbidden in the course of routine customer communications.
And if you think we have exceptional customer service, well, you are a big part of why. All of us are longing these days to get decent treatment from a live person, whether by email, telephone, or in person. When you do business with Crystal Realm, you know you’re working with real people who care. In return, you are consistently friendly, polite, honest, funny, in short, an absolute pleasure, in every way, to assist.
Yes, We do Make Mistakes. The Important Point is . . . We Fix Them!
Sometimes they are our mistakes, and sometimes they are our vendors’ mistakes, since various items are made to order. We won’t say that our customer service is perfect – although many people think it is – but we pledge that if a problem does crop up, Mandira will communicate with you fully by telephone and/or email and stick with you until it is resolved to your absolute satisfaction, which means you are delighted with your purchase or you have your money back.
Here are Entirely Unsolicited Comments from Customers, Posted with Permission
I cannot believe how fast you turned that ring resizing around. We got it the same week we delivered it. And it fits perfectly! It’s also shining like it’s brand new. Thank you all so much. I couldn’t have chosen a better place to purchase my wife’s engagement ring! You guys are the best.
Kyle C. Houston, TX
I happened upon your site after doing an extensive google search for purple wine glasses. My sister recently tied the knot with her partner of many years, and I remember her saying she wanted wine glasses because the ones she had that she really liked were broken accidentally in use. I knew her favorite color (purple) so I wanted to surprise her with a gift that she would both appreciate and love.
After happening upon your site and searching, I saw that your glasses are custom made (a huge plus for my very particular sister), and when I found the style and color I knew she would love, I purchased without hesitation. Thank you for being in business and making this process easy for me by providing enough information on the website that I didn’t have to call and bug you all with a ton of questions. I appreciate your fast service, and quality product, and my sister LOVES the gift. Thank you for making this process seamless and amazing!Stephaun W. Seattle, WA
I reviewed the glasses yesterday and they are even more beautiful in person! I just wanted to say thank you for all of your help through my long (layaway) process of buying these. You were very helpful and nice.
Have a very nice day and thank you again.
Hi MandiraThe toasting flutes arrived yesterday (Friday 17th), in time for the wedding today. Oh my G** – they are even more beautiful than I ever imagined. The website photos gave me an idea but really don’t do them full justice. OMG I never expected to be so blown away. Wow – MAGNIFICENT!They will definitely LOVE the flutes. Thank you sooooooooo much for getting it all organised for me. I will definitely, definitely be buying from your site again, and I will definitely tell everyone I know about your site.Again many, many, many thanks.
Yours with many, many Blessings
Trevor C. Western Australia
Hi Mandira, I got my bracelet (St. Francis Prayer) and it is stunning!!! Thank you so much. I am looking at ordering a set of earrings and the St. Patrick bracelet. This one is so unique it made me want the other one, too! Do you still have the St. Patrick Prayer bracelet in stock? Oh! I am so excited!! I’m going to recommend your site to everyone that asks me about my bracelets and I’m sure there will be many who do.
Patricia Dufour Santa Teresa, NM
THANK YOU sooo much for everything. We will be sure to send you pictures next month once they are finally on our fingers.
We receive comments on Alicia’s puzzle ring almost daily… So unique and beautiful. Hopefully we’ve sent some business your way.
I have never worked with a company so determined to “get it right” like you guys do. We are very happy we found you and
trusted you with something so important to us. Thanks again!
HiI Mandira, The ring was delivered to my friend’s house and he sent me couple of pictures – it’s amazing!! Thanks again for all the help and time
you invested in helping me find the right one and quick response to the FedEx story! I will definitely recommend you (and your services)
to anyone who asks me where to buy the ring (any ring, not just engagement, cause they are all amazing :). You have a very, very happy customer!!
Anze M. South Africa
OH MY G**!!!!! UPS just arrived. I’m without words!!! I believed that the toasting flutes were beautiful online,
BUT NOTHING LIKE THEY ARE IN PERSON!!! There are no words to THANK-YOU!! THEY ARE BEYOND BEAUTIFUL!!!
Thank-You So VERY Much!!
Lydia D. Hesperia, CA
P.S. I’ll remember you in the future. Happy holidays to you and your family!
Thank you so much for your help with my order. I really appreciate your email and phone call. I wanted to let you know that I received my ring,
and it is even more beautiful than I thought it would be. It looks fantastic on my hand and I’ll be so happy to wear it for the rest of my life,
as we are using it as my engagement and wedding ring.
Oklahoma City, OK
Thank you so much for sending my Renaissance poesy ring so promptly. It arrived this weekend and is absolutely beautiful –
as well as being exactly what I wanted.Thank you for your amazing customer service and helping to make my wedding day special!
With all good wishes,
North Somerset UK
Just wanted to let you know I received the ring last Friday, and it was nothing short of gorgeous!
Thanks again for everything!
Eric Fowler, Temple, TX
Below: From a voicemail left by the client who received our first star ruby puzzle ring, and Peggy and I had looked online at a photo of the stone,
and we were trusting the color of the actual stone would be true to the photograph. Here’s what Peggy, who had already ordered a second ring,
said (naturally, I called Peggy right back so we could talk in person, and then she gave me permission to post her communique):
This is Peggy. I just want you to know that the ring arrived today, and it is absolutely gorgeous – the stone and the ring are perfect. I don’t know of any other word, so any apprehensions that either of us might have had as to whether the translation of stone in color by phone and internet and how looking at colored pictures might be different on each person’s computer terminal. . . none of that needed to have ever been worried about. The ring is gorgeous. I love it. I’m already wearing it and constantly looking down at it, and i don’t know what else to say, but thank you, thank you, thank you, and of course, I look forward to the next ring when it is finished. So thanks, again, and take care, and have a really good weekend.
(Mandira’s note: Six months later, Peggy has just ordered her fourth puzzle ring from us and is, by all reports, thrilled with every ring!)
Oh….. my…..God……. It’s so……. beautiful!!!!!! When I looked at the picture I got goosebumps and I wanted to cry.
The smaller wedding band makes a huge difference and the colour of the stone really shows through in these pictures.
It’s truly gorgeous….. OH!!!! I cannot wait to see it in person! I’m just dying now with anticipation.
Thanks for the picture!
WC, Toronto, ON
And after receiving her rings, WC wrote:
The rings are stunning! The set’s absolutely beautiful. The sapphire and diamonds sparkle gorgeously.
and in the right light the sapphire is just crystal clear all the way through. It’s breathtaking.
Just to let you know that our rings arrived this morning.
I can honestly say, hand on heart, that they look even better that the pictures. Thank you for all the time and effort you have spent on this on our behalf.
It has been a pleasure to do business with you.
I just wanted to let you know that our wedding rings arrived on Friday morning. They are absolutely stunning, completely perfect for our day and everything we wanted. We tried them on when William returned from work on Saturday afternoon and they fit perfectly. We just wanted to say a heartfelt thank you for all your help with our rings.
Warmest wishes to you,
Wendy Astle and William Holderness
Everyone has commented on our rings: how lovely they are, the intricacy of the design and quality of craftsmanship…we couldn’t be happier. THANK YOU!!
S. & S.
Thank you so much for making Nicole’s and my engagement so special. You were so helpful and worked so hard to bless us, and we are so thankful to you.
Attached are some pictures we took on the day we got engaged. I hope you can see the joy in our faces.
Picking out a wood anniversary gift for our 5 year anniversary that could go with my husband as he left for a year deployment was super hard. Finding this journal was perfect. It was not only custom made but with little to no notice, it was shipped in enough time for us to get it before he left. It was so much better in person to see the high quality product that it was and how unique of a gift I purchased. I was thrilled with the journal and your customer service. I will definitely be buying more gifts from you in the future.
I wanted to write you a note to express my gratitude for your assistance in creating a ring for me for my fiancée that is as unique and beautiful and she is! The level of assistance and service is above outstanding! The ring that was created by you met and exceeded my expectations! Thank you so much!
You may post this on your feedback if you have one.
Have a wonderful day!
The ring is FABULOUS! I have been meaning to drop you a note but keep getting side tracked. Both Amy and I love the rings and the mens ring truly has exceeded my expectations! It is larger and heavier that I was expecting which is perfect as I didn’t want a dainty ring. I actually wore it for a few days and the fit is great but I took it back off since our official date is not until October 20.
Thanks again for the great work, Crystal Realm is the best!!
And in a follow up note from Craig:
Feel free to quote me and use my city and state of your website! I am so proud of the rings and pleased with the fantastic service that I would shout it from the mountain tops so to speak lol
I wanted to send a big thank you for your help in ordering our silver poesy rings. We received them two days ago and they are truly beautiful, the fit is perfect and they are so comfortable. You were extremely helpful on the phone and we are thrilled to express our love with this simple yet meaningful symbol. We will highly recommend this site to friends, and who knows we may be back to order other things!
Thanks so much!
Saddle Brook NJ
(On a rare occasion, even ultra-reliable FedEx can make a mistake, as this next email attests)
I hope your week is going well. What a weekend it has been for us here. I just wanted to let you know the ring arrived today, and it is beautiful. The mixture of white and rose gold is elegant and fits perfectly for my fiancee and me, and we are very pleased with it.
Although the ring didn’t make it by when I’d hoped, the proposal itself went wonderfully (she said yes, so that’s the important part!), and we made it work even without the ring itself. Thank you for the time you took to try and make things right; I know that the failure for it not getting there in time does not lie on your doorstep. Your company has been great to work with, and I would happily recommend Crystal Realm to others.
St Louis, MO
Just wanted to let you know that the ring came in on Wednesday and it looks and fits beautifully. Thank you for all your help!
The rings have been delivered! Yeah!! They are beautiful and I can’t wait to give them to the girls. They really want them but I am giving them to them during the ceremony so it will be a complete surprise.Thank you for everything. You’ll hear from me again!!
Best Wishes always,
The rings arrived and they are PERFECT! We could not be more thrilled. They look EXACTLY like the picture, fit perfectly and are AWESOME in every way!
We both know a lot of people and although I can’t promise an uptick in your sales, we will definitely make sure that people know where we got them and how helpful you are!
Boca Raton, FL
Yes, I got the ring today!! It’s absolutely beautiful and totally worth waiting for!!!! Thank you so much!
Just wanted to let you know that we received the rings and, they fit perfectly!!! 🙂 Choosing rings was one of the most difficult choices that we have ever made. Your website was very helpful. I also want you to know that we have really enjoyed having you as our salesperson. I especially appreciated your warm, friendly personality. I was a little scared about getting rings over the internet. However, after talking to you about your ring sizing technique and learning more about you and your past work, I felt more at ease. (I actually felt as though I had known you for years) Anyway, your constant communication was very reassuring and helpful.
Our rings arrived on the exact day that you said they would. We were were so excited to see them. Deni really loved the fancy boxes that you sent the rings in. We both loved the rings and the fact that they fit! We couldn’t wait to wear them so we just decided to break all the rules and 3 days later spontaneously gave them to each other…..too funny but very sweet. (We still have plans for a ceremony too)
We like our rings even more as time goes by. We especially like the history behind the rings, the wax casting, and the exquisite detail. The photos of these rings on your site were very helpful. But, I must say, we were both surprised at how differently the posie actually looked on the ring itself…..much smaller! It took a little getting used to. However, in the end, Wow! the rings turned out to appear even more detailed than we had imagined. I am so glad that Deni liked the “Myn Genyst” ring. I like that our rings are the same; yet, each ring is as unique as each one of us due to the hand craftsmanship and individual antiquing. I say, “Yea For Posie Rings!” ~ And thank you very much! 🙂
Our beautiful rings arrived today, as expected. What was unexpected is the beauty and quality of the rings! An absolute bargain at your price. They are so much thicker than I was expecting – a very good thing. My husband and I have purchased them for a convalidation ceremony after 14 years of marriage. The symbolism of the eternal knots and protective shields make them perfect for us. The workmanship is gorgeous.
Your customer service is above and beyond anything else I’ve experienced on the Web. I love the fact that you not only emailed confirmation, but made personal calls to me as well to verify accuracy and let me know that they were being shipped.
You and Crystal Realm are fantastic!
Thanks for your quick response, much appreciated. I’m really happy with the ring and I don’t suspect any probs with the size, as I had sneakily had his existing ring measured for me, so it should be the fine. The hallmark states 585 so all is well !!!!!
Again, thanks for the speedy and friendly approach to your service, its a nice refreshing change to recieve personal responses from a company rather than automated replies. I’ll bear you in mind, when we come to purchasing our wedding rings!!!
Brian and Cherie Hager-Many asked us to make heart shaped diamond rings in a style we hadn’t done before. There was one little glitch with the rings that revealed itself after a few weeks of wear – the diamond points protruded through the holes in the bands under the diamonds a teensy bit, so ring fingers were a little irritated.
It took some doing to get the rings corrected so they still fit perfectly, were comfortable to wear, and also to change the rings from prong settings to bezel settings, which we decided would be perfect for folks in the medical field who wear rubber gloves at work. Brian and Cheri had Version 1.0 of their rings for their fun Las Vegas wedding on New Year’s Day of 2007; and they had the final version 2.0 for their main wedding in Hawaii in April. I was so happy to be able to work with Brian and Cherie to get their rings absolutely perfect!! (Mandira)
We absolutely LOVE our rings. They are so very unique and we get tons of people asking about them. Anyone that know us knows about our love story and “pour amour say douc’ says it all.
Thank you! It will be a while until i get the photos back from the photographer but will send them once I get them.
Thanks again, you have gone far and above anyone I’ve ever dealt with in terms of outstanding customer service and your persistance with solving a problem. Most other retailers would have said, “Well, I’m sorry, that’s the best we can do and leave it at that.” Not you; you did what it took to make our dream rings a reality. You blow your competitors away!
Brian & Cherie Hager-Many
Las Vegas, NV
I just wanted to let you know that I received my package today and LOVE the crystals. They are absolutely breathtaking and well worth the wait. I will be sure to pass on your website to my friends and I will definitely be back for more crystals. Thanks for taking the time to make the beautiful hangers. I appreciate it!
Sincerest apologies for delay in replying, I’ve had a very busy easter with family visiting etc!! The rings are ABSOLUTELY FABULOUS!! and much loved, thank you for your friendly personal service. And the photograph on the website of them looks fabulous too, it really shows them off in all their glory.
Once again thanks so much,
All best wishes
Good morning, Mandira,
I just wanted to send you a thank you for your quick reply to me via phone and email. I do so appreciate it. It means a lot to do business with someone like yourself who actually still cares about the people who come to you and shop.
Have a blessed day
I just wanted to let you know that I received the ring today and it is just beautiful and it is a perfect fit!!!!
Thank you, thank you, thank you!!!
I am, Most Sincerely,
Oklahoma City, OK
I just wanted to thank you again for sending the glasses out so quickly. They arrived today and that’s one less thing that I have to worry about now. They are beautiful and I know they will love them. Thank you for all your wonderful service. I will be sure to pass along the information to your website. Have a beautiful day.And a little later, we got this message: They absolutely love them. We had placed them next to the cake for the champagne toast, as a surprise.
Brown’s Mills, NJ
Just a note to let you know our rings have arrived and we are absolutely thrilled with them. Pearl said to tell you she loves the rings and the perfect sentiment they convey. We couldn’t have said it better ourselves! The fit and the quality have very well met our expectations. I really appreciate having a symbol of our commitment that is more sophisticated than the “everyday” rainbow flag. Thank you again for the very personal attention and assistance you gave to us.
Myra and Pearl
Thanks for your voice mail and for letting me know about the one-day delay in shipping. It is not an issue, but I very much appreciate your calling me about it. I also must tell you that I am extremely impressed with every aspect of our dealing.
Thank you again for everything – you absolutely hold true and exceed everything that you say on your website and I look forward to doing business again, soon.
Ottawa, Ontario, Canada
Good Afternoon, Mandira,
Thank you for the dragon goblets; they arrived this morning and are beautiful. For our first experience at purchasing goods from overseas you have made it an excellent one. Thank you for your great customer service and beautiful goblets.
Lauren Poon and Scott McDonald
Our customer below had ordered a size 2 ring before Christmas. When it got to me (Mandira) to ship on to her, she told me that she really needed a size 3. Well, with the holiday rush and the post-holiday letdown Rebekah had a bit too long of a wait for her ring. Still, when she got it, this is what she wrote:
Wow. Even after the perfection of great photography and expectations heightened by a wait, the puzzle ring is more stunning in reality than I could have expected. Thank you again for your care in getting it resized and delivered, and please pass on my admiration and appreciation to your puzzle ring artist. This is beautiful, beautiful work, and heaven knows what extra trouble it was to make and size it, because it was so small. Thank you again. It’s a bright thing to be able to give people joy like this.
Chapel Hill, NC
Hi… I just requested a poesy ring sizer, but did not include my phone number: — — —-. We decided to buy our rings from you because you are the ONLY ones we found who are precise about the sizing! (As you probably know, even the manufacturer does not offer any assistance with sizing.) Thanks so much for your attention to detail. I know it will make for a transaction that is as smooth as possible!
South Hamilton, MA
Just a quick note to say thanks very much for the poesy ring. If you remember, I needed it by the 6th Feb for my son’s best mate who was emigrating to Australia. The ring arrived the day before he left and he was really pleased with it. Thanks again.
I got my bracelet (St. Francis Prayer) and it is stunning!!! Thank you so much. I am looking at ordering a set of earrings and the St. Patrick bracelet. This one is so unique it made me want the other one, too! Do you still have the St. Patrick Prayer bracelet in stock? Oh! I am so excited!! I’m going to recommend your site to everyone that asks me about my bracelets and I’m sure there will be many who do.
Santa Teresa, NM
The rings came today, as you promised. They are beautiful, gorgeous, wonderful – just what we wanted!! They fit perfectly, and we can’t wait to wear them. We’re going to make our own informal little ceremony in NY this weekend while we’re visiting our daughter – just a toast and some lovely words. We are beyond thrilled! Thank you so much for caring about beautiful things. I’m so glad I found you and your website. You look adorable in the photos, too!
They (toasting flutes) arrived and they are beautiful! Thank you for everything; we are so pleased!! My daughter-in-law can hardly wait for her parents to see them. They are a surprise!! Thanks again.
Have a wonderful day!
Diamond Springs, CA
Hello Ms. Feldvebel,
Thank you for making it a point to call and then to email me with an update. I appreciate your consideration in the matter, even though you didn’t blow it, things happen. I have never dealt with an online company that personally calls their customers; you should take great pride in your customer service. Thank you for upgrading our jewelry; my girlfriend and I appreciate it more than you will know. I will email you once I get them, even though I know that we are going to love them. Thanks again.
I just wanted to thank you again so much for everything. I got the ring today and it looks beautiful!!!! I really appreciate everything that you have done. I will be sure to order from you in the future!!! Thank again for all your help and wonderful service. I will be sure to tell many people about you. Thanks again.
Cara Bisegna (ordered a ring and then had it re-sized)
This amusing email is from a couple living in the Outer Hebrides, off the West Coast of Scotland. Two days before they were to leave on their engagement trip, I received a panicked email from the groom, wondering why he hadn’t received the white gold Marquise-Diamond Puzzle Engagement Ring and two Poesy Rings they were expecting. I tracked the package and found it had, indeed, been delivered to the hospital where Mark works. A few hours later, came this missive:
What a kerfuffle, finally tracked the package in question down. Someone had put it in the fridge at reception in the hospital???? Still, no matter how many tribulations involved, every minute and dollar has been worth it. My deepest thanks to yourself, Crystal Realm as a whole, and to your puzzle ring artist in particular, for a stunningly beautiful and original set of rings which have made an already ecstatic young woman (apparently she loves me ) even happier, if that is possible. As we speak she is tethered in the back garden to stop her floating into orbit.
Thank you so much; it has been a pleasure.
Yours with love,
Mark and Melissa Brown
Outer Hebrides, Scotland
My porcelain Brigantia necklace that I ordered from your wonderful store arrived today. I just wanted to let you know how satisfied I am with it, and how much I love Crystal Realm! I discovered the site about a year ago when I was on the Human Rights Campaign website, and I saw that they were selling your “Aequalitas” poesy rings. Ever since then it’s been my favorite online store. You sell some of the most beautiful Celtic and Renaissance jewelry and gifts I’ve ever seen, and I wish I could buy almost everything in the entire store – not only for myself, but for my friends as well. I also plan on someday in the future shopping at Crystal Realm for my wedding rings. (I’m especially partial to the “yours only” English poesy ring.) Anyway, I just wanted to say thank you, not only for the speedy delivery and high quality of my necklace, but also for selling the beautiful things you sell. I know I’ll be buying from you again in the future. Take care. 🙂
I just wanted to thank you for all of your courteous help. I received my platinum poesy ring today, and it is beautiful. Mandira, I hope you enjoyed your vacation. I will certainly be recommending your site to all of my friends.
New York, NY
Thank you for your reply. Crystal Realm has been excellent on email communication that helped me decide to get the pendant, and now on the follow up, as well.
Thank you again,
Just a few days ago I was looking for an appropriate travel journal for my wife and me to use during an upcoming trip to Ireland. There are many commercial journals out there that have the Eiffel Tower, Big Ben, etc. on the covers, but I could not find anything that was Irish/Celtic in nature. Then your website popped up on a search, and I saw your leather journals. I called immediately, and within a few days was delivered the Celtic Wolfhound journal. WOW! This is great! We were both very impressed. My wife noticed that you also have photo albums. Since we are taking 5 cameras and nearly 100 roles of film with us, I assume that I will be ordering from you again soon.
I appreciate the refund for the figurine that arrived broken, and I would like to try to fix her as I have had a hard time finding any more of her. Your very prompt response speaks volumes of your character, and I would be happy to do business with you again.
Thank you very much.
Just wanted to drop a line and thank you for everything. I received my eagle ring in the mail, yesterday. I appreciate your (as well as the artist’s) efforts in calling me back, and having the ring made to fit even though it did not come in my size… It was a pleasure, and I look forward to coming back! Have a wonderful weekend.
Valley Stream, NY
The ring arrived today and it’s beautiful and fits perfectly! Ian and I also really like the way the diamond complements the ring; that is, the size is perfect for the band – not so big that it overshadows the puzzle bands, not so small that the stone disappears into the puzzle. And of course the stone alone is magnificently sparkly (and everyone knows girls like sparkly things).It’s prettier than the online picture and I was so pleased to find that I liked it even more in real life. Now I just have to make sure I leave it on so it doesn’t come apart!
Thanks to you again, from both Ian and me.
Kristen & Ian
Just wanted to drop a quick line to say thank you. I had bought one of those beautiful checkbook covers for myself and loved it so much, I ordered one for my friend’s birthday. She received it last week and loves it! Thank you for another beautiful item. When you start to carry women’s wallets let me know. I want to be first in line.
Jeanne M. Miller
I just wanted to thank you for your personal attention to my order. My faeries arrived today and they’re even more beautiful than on the website. They’re just in time for the best birthday present I could’ve given myself. My birthday’s tomorrow.
Thanks so much!
I just wanted to let you know the ring I ordered arrived today and to thank you for getting it here so quickly. It is a beautiful ring, one I plan to replace in gold for our wedding day. It far exceeds my expectations. Thank you for offering a service where we can place what we feel in our hearts on a ring to give to the one we love!
Thank you so much for the time you have dedicated to this ring. It means very much. I appreciate your prompt attention and I am looking forward to doing more business in the near future with Crystal Realm. Have a wonderful day!!
(Shelly and her fiance ordered a 3 piece puzzle-poesy wedding set. After seeing images of her engagement ring, she decided she wanted a one-color puzzle ring instead of a two-color ring, so we remade it for her before shipping it. Shelly got toasting flutes, as well)
Sorry I didn’t email you sooner, the rings arrived a while ago now and they are beautiful!! We are both very happy with them and the sizing was perfect..
Thank you so much for making our wedding rings perfect… we love them a lot!
Have the best day
Just wanted to send a quick thank you for my order last week. The ring was a perfect fit and she loved it! And it got here so quickly, too. Can’t thank you enough for the great service. We will be ordering from you again in the near future.
I just received my checkbook cover today and have to tell you that it is stunningly beautiful. Thank you so much! You have a new, happy customer in me.
Jeanne M. Miller
I just wanted to thank you for your wonderful service. It has been a pleasure working with you and I will definitely recommend you to my friends, family, and future clients.
I appreciated how you contacted me quickly when you discovered that the ring I had chosen could not be made to my specifications. I also am very happy with the ring that was suggested as a substitute.
When my mother called today and told me that my ring had arrived, just three business days after I had spoken with you, I was amazed! Thanks again for your quick and courteous service, I will not forget it!
Funny you should mention customer service. I had been looking at two other sites as well as yours for the past few months. I contacted all through email, as well as over the phone. I think I spoke with your company over a month ago, regarding the sizer & timing for ordering rings. Whomever I spoke with was fabulous, knowledgeable & very enthusiastic & you have been great!
You guys were by far the best! While I could have gotten the rings for less, to me it’s ALL about the service one receives. Also when you add emails into the mix, much can get lost. Again, thank you for all your help & wonderful service & CAN NOT wait to get the rings! Happy St Pat’s Day! I’m off to the pub!
New Orleans, LA
And a little while later, we received this email:
WE LOVE THEM! Thank you so very much for all your help.
New Orleans, LA
I must say… this is the first time I’ve ordered anything online, and you have provided the best customer service ever. I just wanted to express my gratitude for your quick follow up and courteousy. If I select the 3 or 2 day air, is there a guarantee that I will receive the rings prior to 4/18? I just want to be sure before I select it. Thanks again for being so helpful!
Have a good day!
I wanted to let you know the ring arrived today, and it is beautiful!
Thank you again for such great customer service and I will definitely be ordering in the future.
Hi…Hope that you are doing well. I just wanted to let you know that we received in the mail today an order from you for 2 poesy rings and we love them! You have been a pleasure to work with – very professional and adhering to all of your claims, which does not seem to be a common practice today with many companies. We will definitely come to you again if we have a need for jewelry in the future and will definitely refer people to you.
I just placed my first Crystal Realm order on Monday and I wasn’t expecting to receive my package (birthday gifts to myself) until after my birthday (03/09) but imagine my surprise when the two faeries arrived today! It is almost as if you knew it was my birthday and knew they would arrive on the perfect day 🙂
I am so pleased that I am thinking about ordering a couple more faeries, any way I can get free shipping as a birthday special? Just kidding.
Thanks for being so speedy and I look forward to ordering from you again. My grandfather is not doing well and the order arriving just brightened up my day a little bit.
Thank You Sooooooooo much! I’m Sarah of Sarah and Brian, and we got the ring early, so he plotted to surprise me at dance practice. It was fabulous, and very romantic. The ring itself (Guinevere with 0.50CT sapphire) is absolutely gorgeous, even more so than I had imagined.
We received our rings recently and they are so beautiful…I wanted to thank you. Just gorgeous, I’ve already gotten compliments. They are very special to Steve and me; we couldn’t afford wedding rings when we were married seven years ago! It was worth the wait. I love jewelry and have vowed to only buy it through your company from now on. I also will spread the word. I’m a freelancer now, but until a year ago I spent almost 20 years as a journalist so have a “few” contacts. Sure wish you had some business cards, though..
Anyway, thank you!
We have received the ring and I am so delighted that I had to say THANK YOU!! It is absolutely beautiful and the quality is superb, we will recommend you to our friends and look forward to shopping with you again.
Brian Hopper & Amy Wall
(Celtic Wedding Ring)
Our rings arrived yesterday and they are just beautiful! We absolutely adore them (and they both fit perfectly). Clearly you meant it when you said you would take good care of us. So yes, yes, yes, please feel free to post whatever you like from my emails. We will surely send your link to all of our friends and tell them about your wonderful selection, affordable prices, and deluxe service.Thank you again for everything, Mandira. We simply could not be any happier with our rings. (The only hard part now is to wait until our wedding to actually start wearing them!) We hope you and your team will enjoy great success and prosperity.Sincerely,
Janice Conard and Karen Stewart
East Coast, US
In reply to the email above, I responded. This is the reply to my email:
Aw, thank you for your kind message and deluxe service, Mandira. We are so delighted to hear that our rings are on their way. I know they will be beautiful and we just can’t wait to see them. BTW, since you said you’ve been working hard on your web site, I thought you might like to know how we found Crystal Realm online and what particularly impressed us about your site. It all started with a Google search —
I believe the key words I entered were “gay wedding rings.” Well, Crystal Realm was buried pretty deep — I think it was on something like the third page of results. We looked at lots of the other sites first but didn’t find anything that appealed to both of us — there were lots of “rainbow” rings with all the colorful gems, but they just didn’t look like wedding bands to us. Plus, we were getting really frustrated, because many of the sites had teeny little pictures that you had to click (and wait) to enlarge, or that you couldn’t enlarge at all. When we finally got to your site and started browsing your posey rings, we loved the size of yourimages and the fact that we didn’t have to click them to make them big enough to see. We spent a lot of time there and we saw several designs that we both really liked, but when we saw the two souls, one heart message, we knew it was perfect.
It is great that you have your toll free number listed online — I always prefer placing orders over the phone because, even though I work for an online company, I still don’t trust online transactions, especially
those conducted over a dial-up connection, which is what we have. So being able to call you and talk to you directly was a huge plus for us. Same with the ring sizer deal. I didn’t see any other sites offering to send a ring sizer, and that little service you provided just made the whole ordering process even easier than we could have imagined. We simply could not be any happier with the service you provided, and we will treasure our rings forever.
Janice and Karen
East Coast, US
Thank you very much for helping us through the process of ordering our new poesy rings & getting my mother’s heirloom diamond set in a puzzle ring. Your team did such a fabulous job! .All three of the rings are stunning and we couldn’t be any happier! We just celebrated our anniversary and renewed our vows on November 10, so we’re finally wearing them (although I’ve been admiring them in the box on a daily basis since we received them!)
Again, thank you so much! Have a wonderful Thanksgiving!
Thank you very much for all your help. I am looking forward to receiving the second ring. I will definitely shop with you again, as I see you truly care about your customers. Keep up the good work. It is very much appreciated.
The above comment came after Ms. Przygoda received only one of the two rings she had ordered. The following week we received another email:
I am very pleased to say that the second ring made it here, into my hands at exactly 7:34pm. Thank you so much for all the support and help with sorting through all this. You have proved to be reliable and reputable, and I will definitely recommend you to my friends and family. You did everything in your power to fulfill my needs and never failed to impress with your hospitality.
Thank you again.
Mountain View, CA
I just wanted to let you know that we did finally receive the size 6 ring! It came last week. I want to say thanks for following up on my order, and for making sure it arrived, even with all the mixups. A lot of
times with Internet shopping, you never get to talk to a live person when things go wrong, so I really appreciate all the effort you put into making sure we got our order.
Our Poesy rings arrived and they are even more beautiful than the Web pictures. The sizing is perfect. Thanks again for all your care and attention to our order.
Amy and Mark Eversoll
The Marquis puzzle ring came today!!!! It is so beautiful. I am so happy and excited with it. WOW! Jim is very happy with it too! I think It’s even prettier in real time than online. Thank you so much! What a visionary to have such beautiful jewelry!
Susan Quinn and Jim Thillen
I recently ordered a blue-ish opal ring from you. I wanted to offer my thanks for both the speed with which I received the ring, and also for the overall quality and beauty. It was exactly what my fiance was looking for and she was incredibly ecstatic over finding just the ring she was looking for.
Mandira and staff at Crystal Realm,
We have just received our poesy wedding bands and they are so beautiful! They fit perfectly also. We ould like to thank you again (especailly Mandira) for taking the time to ensure the rings fit properly and that we selected the right metal. Rest assured, you have a new customer for life! (even now, I’m poking around the website looking for a groom’s gift!) I seriously cannot thank you enough, the rings will make our special day shine even more…..
Jerry Stewart and Meg Fivehouse
Dear Mandira: I just received the “Long-tail Hummingbird Vase,” and I just want to tell you that it is absolutely gorgeous – the detail is fantastic. I am sure that my mother will be thrilled with her birthday gift. Thank you again for making the transaction so easy and personal, and thank Christina, as well, for a great packaging job. I enjoy your website and will definitely include it in my favorites page.
Thanks and God bless,
Hi, my name is Rachael Adams, and my husband just purchased a puzzle ring; the four band medium in 4 colors; from your online store. I just want to let you all know how pleased I am to have this ring! It is absolutely beautiful, and I have already recommended your website to many friends and family members. I just received the ring today, so I can’t wait to show it off and let everyone know where I bought it. Thank you so much for my beautiful birthday present!
Mandira and everyone else at Crystal Realm,
I finally got to present those beautiful (engraved) flutes to the bridal couple and the joy on their faces was worth every penny I spent on them! Thank you so much for putting your company out there to be found because you made three people so very happy!
Miss Lottie “Katie” Thompson
San Jose, California
Our rings arrived today. They look GREAT! Mine fits just right, and Melody’s is perfect, too. Thank you for your excellent service! You were the best to work with from the selection process, to the fitting process, and delivering them in plenty of time for the wedding. As a matter of fact, you were better to deal with over the phone and web than some people I have had to work with in person. Please send me periodic updates so I can keep up with what you have to offer on your website. It would be a pleasure to do business with you again! THANKS!
Tom and Melody Gottschalk
Mandira, I am writing to let you know that we received the (platinum Celtic) ring this morning! It is absolutely gorgeous! We were pleasantly surprised to find that it is more of a satin finish rather than as polished on the website! This is truly a good thing!! Lee is in the Army and was concerned that if the ring was too polished it would be easily damaged. I tried to calm his fears with the platinum, but, nevertheless, he was still concerned. We would like to thank you for all of your help! We have referred several of our friends to your website. It is so unique and greatly appeals to our social group (We are big EverQuest fans!) Again, thank you, and we could not be any more pleased!
Christin Moyer (Soon to be Doggett)
The puzzle ring arrived today, beautiful work as always. Thank you again for your excellent service in resolving the issue that arose and as always, it was a pleasure doing business with you
Deer Creek, TX
Hello again, Mandira, What a coincidence, I was just browsing your website again!I was so focused on the poesy rings that I didn’t look at the other beautiful items you have. I especially love opals, as it was my mom’s favorite stone and came across your beautiful square setting that I must have. :)I just have to say again that I really do appreciate the level of customer service that you personally have shown to me. I echo many of the sentiments found on your website from other customers. It’s a rarity to find people who care about doing a job well. I will be sure to pass along your website to my friends and family and your name in particular. All the best to you for the New Year too!
Ms. Feldvebel, I really appreciate your attention to detail and the personal time & effort you’ve given this order. I can say that this is turning out to be the best
Internet purchasing experience I’ve had. Thanks again for the TLC during this very busy time of the year….
Thank you for everything you did to make sure the ring arrived on time, Mandira. I truly appreciate it. And the ring is beautiful. It is perfect.
Mandira, it (the dragonfly vase) is perfect. Arrived well prior to the expected time. Just in time for Christmas! It is a beautiful piece and will make a lovely gift. Thank you for your help and exquisite service!
Marc C. Kendrick
Hello Mandira, I just received my rings and they are absolutely beautiful!!! Thank you so very much, I know that this will make our wedding that much more special.
Thank you for all your help.
I dont know if I can thank you and Eric enough…..I really do appreciate all the work and effort you both went through…I am sure my wife will really love it. (editor’s note – our efforts were to deliver an order in 2 days that usually takes much longer and after the gift was given, we received this email:)
Right now, I’m just so happy… God bless the you, your ring manager and all your staff….Thank you…my wife loved the gift…she says ‘thank you,’ too.
Jeffrey and I received the glasses. We are just thrilled with the way they look!!! The glasses look beautiful; we will have a very nice keepsake for years to come. Thank you so much for all your hard work on all this. We do appreciate it.
Santa Fe, NM
Just a quick note to tell you I have received my two beautiful poesy rings, They are more beautiful than your pictures do them justice. When I first ordered my rings, I was a bit wary, living so far away in England. But to my surprise they arrived three weeks before I expected them, BRILL!! Its nice to know that I am now wearing a ring I will not bump into someone else wearing in England, This makes me feel special. Thanks again for such a fast helpfull service.
We received the (poesy) rings yesterday, and they are absolutely gorgeous – everything we were looking for!!!! Thank you for making the transaction possible, we really appreciate it. I am sure my future husband and myself will enjoy our stay in the USA.
Whooo Hoooo! Thank you! Thank you! Thank you! I’m so excited! I will be giving this to the person I love and have known for 23 years, but we just keep seeming to miss each other because of…well, LIFE . . . I know he will just adore this ring. Thank you so much for your help and excellent customer service. It’s so refreshing to have that personal attention. I will definitely be ordering more from Crystal Realm because of it.
Angela D. Fort
I absolutely love the ring. I don’t think I have taken it off since I received it. I look forward to ordering more items from you.
Little Canada, MN
Good morning, Mandira, Yes, I got the ring. It was a perfect fit and my fiancee loves it! Thank you so much for keeping me well informed as to the status of the order. I will definitely be a repeat customer. Look forward to doing more business with you in the future.
Los Angeles, CA
Dearest Crystal Realm,
After some delay, today I received my 30mm topaz bell. IT IS THE MOST BEAUTIFUL THING I HAVE EVER SEEN. When we last talked, this particular one was on backorder. I decided to wait until they came in. I am so glad I waited! And, you guys called me to tell me it was on it’s way! I have never received such INCREDIBLE internet service. Thank you!!! I plan on buying several more pieces very soon!!!!
Van Nuys, CA
Good morning Mandira!
The ring arrived just fine and it is absolutely perfect! It has already been wrapped and placed under the Christmas tree. Thank you so much for such wonderful customer service and for checking in with me throughout the entire purchasing process. I’ll definitely be checking back at your site from time to time to see about making additional purchases. Thanks again and have a wonderful holiday season! heather =)
Mountain View, CA
You’re so sweet. The ring made it safe and sound on Monday. It’s beautiful, and I could not be happier! Thanks for your help; your communication and customer service is outstanding.
Stephanie Van Dyk
San Antonio, Texas
I wanted to let you know that we received our rings a few days ago. Much earlier than expected!! We love them! They were exactly what we wanted and they are just as beautiful as the picture depicts. Thank you so much! You guys have been WONDERFUL and I will certainly be referring my friends and family to your website. Again, thank you. It’s been a pleasure dealing with you and your company. . . .
(and from another email) I’ve bought a lot of things online… jewelry, costumes, toys, medieval items and even a kitchen table set, but my experience with Crystal Realm was by far the most enjoyable. Your personal attention and kindness really made it a total pleasure. I WILL be highly/strongly recommending Crystal Realm to others. If I’m ever in CA, I’ll drop by the store and say hello! I can’t thank you enough, Mandira. The rings are wonderful.
Hi Mandira! I just listened to your voice message. I have been shopping online for about three years now and have never had anyone actually call me at home. To say that it is refreshing to know that someone cares about their customers as much as you do is an understatement. You have a customer for life!
Thank you for the wedding set. It is very beautiful; the pictures on the web only tell half of the story. My fiance and I are very pleased with the order, so thank you one more time. The service with your company was also A1 (the best). I really appreciate your contacting me to check if everything was all right. It was a pleasure to do business with you.
Calgary, AL, Canada
I just wanted to let you know that my goblets arrived. They are so pretty and much bigger than I thought they would be! Thanks again for choosing me as a winner!
Eau Claire, WI
To you and everyone at Crystal Realm, I wish you a bright, happy, and prosperous new year. As for my order, everything was beautiful, in perfect condition, and very well received at Christmas. When things settle down, I look forward to being able to browse once again through the selections Crystal Realm has to offer. Brightest blessings!!!!
Yes, the box arrived safely and in time for Christmas! My daughter did love it! I am very happy that I’m able to do business with Crystal Realm via the Internet since your store is one of my very favorite, and I don’t get home to California very often. I will, however, be coming home in March and hope to stop by your store then! I hope you have a wonderful week! Thanks again for the note and the pleasure of doing business with you!