Ensuring your happiness with your engagement puzzle ring – an Email to a Client

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Ensuring your happiness with your engagement puzzle ring – an Email to a Client

Greetings, P, (who asked about ordering a diamond puzzle ring, sight unseen, in a private email to me)

Thanks for getting in touch.  To answer your smaller questions first, delivery of an engagement puzzle ring tends to depend partly upon when you need it, but we are 4 weeks out at present (2018 update, we promise the puzzle ring in 16 to 21 days).  The sizer is $3.99 with free shipping, if you want it ahead of time.  If you order the ring first, I’ll send out the sizer for free.

As for your question about what happens if you don’t like the puzzle ring when you get it, I have two simple and seemingly contradictory answers, but, below, you’ll see what we offer you ahead of time, to ensure that you are thrilled with the puzzle ring you get.

So here are the two answers:  You have to be absolutely delighted with the ring, or I will work with you until you are or you have your money back.  That is stated on our website in writing.  At the same time, our site also states that we do not give refunds on custom items over $1,000.00, which each puzzle ring over that price is.

Obviously, that’s crazy, so how can I expect you to take our refund policy seriously?

Guinevere three diamond puzzle ring

Guinevere Royale four band puzzle ring with center princess cut diamond and two round, five-point accent diamonds.

The answer is that I prefer to ensure before you order the puzzle ring that you are a) certain about what you are ordering, and b) that there are no surprises and no disappointment along the way. Each and every ring is made specifically to order, so we would not be able to sell it to someone else, so therefore, we don’t, in fact, take custom rings back.  So how do we make sure that you are not stuck with a ring you’re not happy with?

We have developed a number of ways to ensure your comfort level, before you commit to ordering an engagement puzzle ring.  Following are five choices, though not a single person has asked for even three of them (though there will be a first time).  Generally, what steps to take is a matter of individual preference.  In fact, most of our clients only choose step 1 and step 5, but lots of folks order the trial sterling silver ring, and other clients have chosen to have a sample ring in the desired style sent out with an inexpensive stone in it, to really get a sense of the ring.  We will work with whatever your preferences are!


4 piece puzzle engagement ring with marquise tsavorite garnet

Platinum four band puzzle ring with one half carat marquise tsavorite garnet.

1.  Order a sizer gauge or take advantage of our free resize for $3.99 with no need to return it.  We send it out with free shipping.  Using this sizer gauge makes for a more reliable fit, because it has pop-out rings, so she can wear one for a couple of days.  On the other hand, if the puzzle ring is a surprise, just do the best you can in selecting a size, because we do offer a free resize for each puzzle ring (you just pay the round-trip shipping).

2. Order a trial sterling silver sample puzzle ring. Then we’ll apply the $60.00 cost to the engagement ring. This is an actual hand-woven, four-band, medium weight, puzzle ring that allows you to evaluate quality, to learn how to put the puzzle ring together, before the diamond puzzle ring arrives.  If you do order the engagement puzzle ring, we apply the $60.00 cost of the trial puzzle ring to your engagement puzzle ring order, and you get to keep the silver puzzle ring.

3. Order a trial gemstone puzzle ring, by phone, in the style you want with an inexpensive stone; we authorize your card, but you only pay shipping.  As soon as we get the ring back from you, I capture only the shipping charges (round-trip), and the rest of the authorization falls off your card.  This only works with credit cards, not with debit cards.

4. Inspect the diamond before it’s placed in the ring. Again, you pay only for shipping, although we authorize the value on your card.  We usually prefer to send out the diamond in the puzzle ring, because you and she can get a true idea of how the diamond will look on her hand.  And since, once you get the ring, you must be delighted with it or we will replace the diamond or adjust anything else about the ring, it’s fairly low risk to you to have us send out the finished ring.

5. Evaluate the ring when you get it and ask for any changes you need. Pretty much covered this in number 4, above.


Rhodolite garnet Guinevere puzzle engagement ring in 14K yellow gold with Celtic knotwork shadow wedding band

Guinevere puzzle ring with 4mm rhodolite garnet in 14K yellow gold with Celtic shadow wedding band


I’ll be happy to work with you however you wish.  Thank you again for your email today. I look forward to assisting you in getting the perfect engagement puzzle ring.



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