Irish Celtic Wedding Rings

       Puzzle-Poesy Bridal Sets

We are very proud of our service record for our puzzle engagement rings. 

In the interest of full disclosure, Mandira has informally compiled data, so you can see why Crystal Realm customers have returned their custom-crafted Crystal Realm/Norman Greene puzzle rings for service in the past five years.

On the list, below, you'll see that, other than resizes, we get very few puzzle ring service requests, probably because:

a) Norm is truly an expert in crafting his/our exclusive hand-woven puzzle rings, and the majority of our customers have no problems with them.

b) Part of his expertise is in only using the most secure, most bullet-proof diamond and gemstone settings. We can't say, like most jewelers do, "You need to come in and have this setting checked twice a year!"

c) Also, Norm is absolutely amazing at selecting diamonds and gemstones for our rings, which he does for every single ring (We don't buy "lots" of diamonds of varying quality that we "have to" sell to our customers).

First, and perhaps most important of all services, is what we have not yet ever been asked to do:

We've never once been asked to swap out the diamond on a puzzle ring! (But if yours is the first, we'll handle your request as cheerfully as any other.)

We individually select the diamond for each puzzle ring, and Norm sends back any diamond not meeting his high standards for sparkle and beauty on her hand. Perhaps for these reasons, we’ve not yet exchanged a single diamond Norm has set in a puzzle ring. If you wish to have your diamond exchanged for another, there is only one thing we ask - that you please tell Mandira within 72 hours of receiving the ring, so your diamond can be swapped out quickly and at no cost to you.  (Remember, too, that our Red Box Diamonds include a lifetime trade-up guarantee for when you want to trade up to a bigger diamond.)
To exchange a diamond, please contact Mandira directly by phone (top or bottom of page) or by email at Contact Us OR you can. . .

Start your Engagement Puzzle Ring Service Order Here

Service Request and Incidence Summary:

A) Resize - (Too many resizes to count!)  Your first resize – no matter when - is always free; you just pay for the round-trip shipping. Subsequent resizes are priced at 75% below market for four (or more) band rings. If your ring was a surprise engagement ring, then naturally you may need it sized.

B) Free annual polish and gemstone cleaning - we polish Crystal Realm wedding rings,too. Very few of our customers take advantage of this service.

D) Bent prong on a marquise setting - (three) It takes a serious blow to bend this setting. One was smashed hard on a metal garage door. One was smashed in a closing door. The other one was smashed hard somewhere else.

F) Diamond fell out of a marquise setting - (Only one, and in our customer's bed, thankfully!) Norm reset and secured the stone. This one remains a mystery, and all we can say is that this ring was at one time handled by another jeweler who placed "V-shaped" diamond bands on each side of the puzzle ring, although we can't say for sure that he had any influence on the stone coming out.

G) Changed one color of garnet for another color of garnet, per customer preference.  (One pair of rings)

H) A new weave - at least once we created a new puzzle ring (with the same diamond) for a customer who ordered one weave on her puzzle ring but wound up wanting a different weave.

I) Repair of damage - total incidence of three accident repairs fell under "Bent prong on a marquise setting" listed above.   (And of course, other-jeweler-caused damage, also listed above, which we no longer accept.) 

J) And just to keep me (Mandira) humble, let me confess that I once emailed Norm the wrong gold color for a puzzle ring order. (Crystal Realm paid all expenses to fix that one, natch!)

Start your Engagement Puzzle Ring Service Order Here

For all services, you pay the round-trip shipping, but we ship on Crystal Realm's FedEx Account for full insurance, best tracking, and discounts.

For your protection, we make every effort to ensure that all information on our website is accurate, and we are proactive in seeking a fair resolution if you are affected by an error, omission, typo, etc. on the website. However, we cannot be held liable for such errors, omissions, or typos, etc. If we cannot reach mutual accord, Crystal Realm's decision will be final, and you are free to cancel your order and receive a refund, if charged. We appreciate your understanding.