"Exquisite
Gifts and Jewelry . . . since 1983"
1-866-573-7381 .
. . - . . . 505-898-1107
Shipping Worldwide from Albuquerque, NM, USA
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The Crystal Realm Lifetime Safety and Security Pledge Four-Way Lifetime Pledge Your Delight or Your Money Back Crystal Realm's 100% Privacy Pledge Crystal Realm's Pledge of Integrity of Our Precious Metals and Diamonds
If you have any questions regarding this pledge, please call us toll-free at 1-866-573-7381. And read on to see how our pledge is good for you.
1. Secure Server
When you place an online order with us, as soon as you click on "Proceed to Checkout", each page after that takes place on our secure server. You may look in the lower left corner of the page to see the small lock icon in its locked position. Our secure server is state of the art, on a par with the secure servers used by the largest and most well-known retailers in America.
In addition, we are a member of squaretrade.com, a company that monitors our server every day for security flaws. Should there be anything that could become a security vulnerability, we are alerted to it, before problems arise, so that we may remedy it.
2. Encrypted Code
What makes your orders with Crystal Realm doubly secure is that all of your paymentl information is actually converted into Encrypted Code when it is sent to us. This includes your credit card number and expiration date.
The encryption process takes the characters you enter and scrambles them into a string of bits that are securely transmitted over the Internet.There is only person in the world who can undo the Encrypted Code, using a secret Encryption Key. That unnamed person who works at Crystal Realm is the only one who can access your orders online.
Furthermore, here is another level of safety: We use an online "Gateway Processor," as do all online stores. This processor, which in our case is the trusted Verisign, passes your credit card information on to your credit card bank. At no time EVER can any Verisign employee, authorized user (such as Crystal Realm) or any other party EVER access more than the first four and last four digits of your credit card number. There is NO way anyone gaining access to the Verisign system can lift your credit card number, because the entire number is not there.
3. Notify Your Bank
In the event of a fraudulent transaction, you must notify your Credit Card Bank as soon as you become aware of it (your bank will probably give you 4-6 weeks from the date of the statement it is on to report it, but please check with your bank for their particular rules). Most banks either cover all the charges that result from unauthorized use of your credit card, or they may limit your liability to just $50.00.
4. We'll Pay You $100.00
Crystalrealm.com will cover your liability up to $50.00 provided that the unauthorized use of your credit card resulted through no fault of your own from purchases made at crystalrealm.com while using the secure server. In addition, we will pay you an additional $50.00 for your inconvenience. If your bank doesn't make you cover $50.00, then the entire $100.00 we pay you is yours to keep. We will pay this liability to you, provided you first give us the opportunity to see if the charge was a glitch in our system and to rectify it. To begin this process, please email us with as many details as you can about the transactions. We may require that you provide us with a copy of your credit card statement and a request in writing for resolution.
This pledge covers a maximum liability of $50.00 plus an additional $50.00 just for you. In the event of unauthorized use of your credit card, arising from your ordering on www.crystalrealm.com: After first notifying us, you must notify your credit card provider in accordance with its reporting rules and procedures.
Crystal Realm
10131 Coors Blvd. NW
1-2, #822
Albuquerque, NM 87114
Please also note: we have never had to make good on this pledge, because there have been no fraudulent transactions on any of our customer's credit cards to this date: 2006
5. Remember our Privacy Pledge
We take your trust in Crystal Realm seriously. We never rent, sell or give any customer information to any company or any individual either on or off the Internet. All of your information remains completely confidential.
If you still prefer to not send your credit card number over the Internet, please call us to order toll-free at 1-800-573-7381.
Thank you for visiting Crystal Realm. We welcome you and look forward
to helping you find the perfect expressions of your love and commitment
to one another in gold or platinum. (Select styles available in
sterling silver, as shown on site.)
Engagement puzzle rings, wedding puzzle rings, poesy rings, platinum poesy rings, Celtic wedding rings, Celtic wedding bands, commitment rings;
custom jewelry, wedding rings, poesy rings, and engagement rings,
all in gold or platinum. Toasting flutes, toasting chalices,
toasting goblets. Leather journal guest books. Poesy bridal
attendant jewelryin sterling silver or gold.Crystal Realm
U.S. Toll Free Order Line
1-866-573-7381
Local # 1-505-898-1107
Order and Customer Service line hours:
10am - 10pm Mon-Fri Mountain Time
and other odd times on the weekends.
Call anytime, and if you get voice mail, please leave a message. We'll call you back.We are a small family business, and taking care of you is our # 1 concern. We expect to communicate with you about your order, so please call or email us with any questions or concerns you may have.
If Mandira's on the phone with another customer when you call, she will make every effort to call you back within the hour. If you haven't received a call back within 4 hours, please call again.
Albuquerque, NM 87114
Toll-free 1-866-573-7381
505-898-1107
and we do not at present have a showroom. If you are in Albuquerque
& want.to see something, sometimes we can arrange that for you.
Other celebrity images courtesy of Lisa Cocuzza Public Relations. We make every effort to ensure that all information on our website is accurate, and we are proactive in seeking a fair resolution if you are affected by an error, omission, typo, etc. on the website. However, we cannot be held liable for such errors, omissions, or typos, etc. If we cannot reach mutual accord, Crystal Realm's decision will be final, and you are free to cancel your order and receive a refund, if charged. We appreciate your understanding and cooperation.