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We
guarantee that the precious metals we sell are exactly what we say
they are: Sterling Silver, 14 Kt Gold, 18 Kt. Gold, and Platinum.
We deal with reputable suppliers and we are confident of the goods
we receive from them.
Our
Lifetime Pledge to You
Here is our
promise to you. If you ever doubt the metal that you receive from us,
and you have it assayed, and it is not what we purport it to be, we will
pay for your Assay Report, up to $100.00. Just send us a copy of the
Assay Report. Include receipts for your Assay Report and the merchandise
in question, along with the defective merchandise. We will send you a
check for $100.00, plus refund you the
retail cost of the item.
Precious Metals
Please
read our Precious
Metals Frequently Asked
Questions.
Small Note about 14K and 18K Gold
14K gold is 58.5% gold and is stamped either 14K or 585, the European
designation
for 14K gold.
18K gold is 75% gold and is stamped either 18K or 750, the latter of
which is used in Europe to designate 18K gold.
Please
note that all of our gold Poesy rings are stamped 585 or 750.
Platinum jewelry is stamped with either 950 (because platinum jewelry
is typically 95% platinum) or it is stamped with the capital letters
PLAT. Platinum poesy rings carry the PLAT designation.
Special
Note re .925 Sterling Silver
Please note:
Many people think that all sterling silver is stamped 925, (because sterling
silver is 92.5% silver and 7.5% other metals for strength). However,
in our experience, some of it is stamped, and some of it isn't. While
there is a federal law in the U.S. that says it must be stamped sterling
silver or 925, and in Europe the law specifies that it be stamped 925,
these laws are not enforceable, so not everyone complies. Furthermore,
many countries whose artisans produce sterling silver jewelry do not
have such laws.
The best guarantee of receiving sterling silver is knowing your suppliers.
And you can take comfort from the fact that raw silver is still inexpensive
enough in 2006, that few people have any motivation to pass another metal
off as sterling silver.
All of our poesy rings are stamped 925.
"We've known our jewelers or have known of them for many years. They are
all extremely reputable, and we are very confident that their sterling silver
is what it is supposed to be. We've seen enough jewelry from companies producing
.725 silver that, just by sight, Tom and I can generally recognize quality sterling
silver. But our most important tool is knowing our jewelers," Mandira, Crystal
Realm Co-Founder.
(We do sell some items that are not sterling silver, eg, hair barettes,
and our policy is to be straightforward about materials used in our products.
Only if an item is sterling silver will it be so marked on our website.)
Diamonds
Please read
Crystal Realm's Diamond
Information. We call this Diamond Buying Made Easy
Here
is a brief synopsis:
"Each 3/8 carat and larger diamond comes with a certificate specifying
the weight, color, cut, and clarity. It is certified to be a genuine
diamond of the grade indicated, and signed by a registered Gemologist.
It also comes registered with Gemprint, along with the laser refraction
print of the diamond. The dispersal pattern of laser light from a diamond
is unique. So this print of the laser light is the signature of this
particular diamond. Gemprint can tell your diamond from all the others
should identification be needed."
When you wish to purchase a diamond puzzle ring, you may specify the
grade and size of stone you want, and you may inspect it for several
days either loose or mounted in the ring of your choice, and send it
back if you're not happy with it for any reason. We will communicate
with you throughout the process and make every attempt to help you get
a ring with which you are thrilled.
If you prefer not to specify the characteristics of the diamond, other
than the size, then we will acquire for your ring a diamond of D-E-F
(top) color; the carat size you select based on your desired price range,
in consulation with Crystal Realm; a Good to Very Good cut,
since that is the most important factor in terms of "sparkliness;" and
clarity sufficient to ensure no inclusions are visible to the naked eye.
Read more about our diamond philosophy under this page: Diamond
Information, or Diamond Buying Made Easy. Learn how
we save you money and provide you with a diamond with which she will
be absolutely thrilled!
Back
to Customer
Service
Back
to Home |
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Thank you for visiting Crystal Realm.
We welcome you and look forward
to helping you find the perfect expressions of your love and commitment
to one another in gold or platinum. (Select
styles available in
sterling silver, as
shown on site.)
Engagement puzzle rings, wedding puzzle rings, poesy rings, platinum
poesy rings, Celtic wedding rings, Celtic wedding bands, commitment
rings;
custom jewelry, wedding rings, poesy rings, and engagement rings,
all in gold or platinum. Toasting flutes, toasting chalices,
toasting goblets. Leather journal guest books. Poesy bridal
attendant jewelryin sterling silver or gold.
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Crystal
Realm
U.S. Toll
Free Order Line
1-866-573-7381
Local # 1-505-898-1107
Order and Customer Service line hours:
10am - 10pm Mon-Fri Mountain Time
and other odd times on the weekends.
Call anytime, and if you get voice mail, please leave a message.
We'll call you back. |
We
are a small family business, and taking care of you is our # 1 concern.
We expect to communicate with you about your order, so please call
or email us with any questions or concerns you may have.
If Mandira's on the phone with another customer when you call,
she will make every effort to call you back within the hour. If you haven't
received a call back within 4 hours, please call again.
Albuquerque, NM 87114
Toll-free 1-866-573-7381
505-898-1107 |
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After
almost 20 years of having stores, we..are
now entirely web-based,
and we do not at present have a showroom. If you are in Albuquerque
& want.to see something, sometimes we can arrange
that for you.
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All
product images copyright Crystal Realm except those which are copyrighted
to our vendors. 1996 - 2007
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Ms.
Spears, Mr. Santana, Ms. Hudson and Ms. Ferguson images are believed
to be public domain images. Please inform us of any copyright issues
for immediate action.
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Other
celebrity images courtesy of Lisa Cocuzza Public Relations. |
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| We
make every effort to ensure that all information on our website is accurate,
and we are proactive in seeking a fair resolution if you are affected
by an error, omission, typo, etc. on the website. However, we cannot
be held liable for such errors, omissions, or typos, etc. If we cannot
reach mutual accord, Crystal Realm's decision will be final, and you
are free to cancel your order and receive a refund, if charged. We appreciate
your understanding and cooperation. |
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