"Exquisite Gifts and Jewelry . . . since 1983"
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Poesy Ring Frequently Asked Questions
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Poesy Ring Frequently Asked Questions

1. Surprising Poesy Sizing Info (and how to save time and money in getting the perfect fit!) 2. Poesy shipping times 3. Poesy rings: priced singly or in pairs? 4. Poesy rings: For men or women? 5.  Can I order a poesy ring with the design from one and the poesy from another; or a poesy ring with my own saying on it? 6. Can we have our names engraved on the inside of a poesy ring that has space on the inside? 7. Important Info about gold and white gold strength and colors 8. What is your return or cancellation practice for poesy rings? 9. Exchanges & resizes for poesy rings 1. Surprising Poesy and Celtic Sizing Info (and how to save time and money in getting the perfect fit!) It's astonishing, and very few jewelers will ever tell you this, but there is no standard for ring sizing in the United States. Crystal Realm has tried various mandrells (the tapered cylinder upon which a ring is measured) and various finger sizers. Only one mandrell and one type of finger sizer match Poesy and Celtic rings exactly. To ensure the proper fit of your poesy or Celtic rings: Request a Loaner Finger Sizer if you live in the U.S. Read our Size Information page, if you live in Canada, the UK, Australia, New Zealand, or other overseas countries. You may not need our sizer, but you'll find out in a minute.. 2. How soon will my Poesy ring order ship? Each ring is made to order. Choose Standard to have your order ship in about 5-8 weeks. Choose Rush ($30.00 per 1 or 2 gold rings or $35.00 per 1 or 2 sterling silver ring) to ensure that your ring(s) will be delivered by four weeks from the date you order. Crystal Realm provides a free rush on all platinum rings. When you pay for your order to be rushed, it should ship within 3 weeks after you order. If there are any quality issues during the production of your ring(s), then our jewelers will rerush your ring at their expense, which may delay your ring. It is very rare, but if, for some reason, your ring order is delayed beyond your need-by date, we will ship you loaner rings in your style and sizes in sterling silver. You would pay only the extra shipping back and forth. Please order your rings in advance of your need-by date if you can, to allow for any eventuality. If you order well in advance, then you will be more likely to have time for a round trip back to our jewelers so your ring can be sized, if necessary. 3. Are your Poesy rings priced singly or in pairs? Singly. To order a pair, first select your options for one ring and place it in the shopping cart; double click on the ring in the cart; when you are returned to the ring page, choose your options for the 2nd ring, and place it in the cart. 4. Are Poesy rings suitable for men as well as women? Most of our orders for Poesy rings are for pairs. About half of our Poesy orders are by women for men. Men enjoy the rings very much. Some men prefer a style that is 5mm width or wider in their size. 5.  Can I order a Poesy ring with the design from one and the Poesy from another or one with my own design and Poesy? Sorry, we cannot do such custom orders. Many of the Poesy rings are licensed reproductions and cannot legally be altered. Nor can we make a Poesy ring not in our collection. Important Notice Feb. 5, 2007: Tom and I are laying the foundation for Crystal Realm to provide custom designed jewelry to our customers. Stay tuned for news of this in the late Spring, 2007 6. Can we have our names engraved on the inside of a Poesy ring that has nothing on the inside? You can, and you'll need to find a local engraver who can do that. Be certain that your rings fit, before you have them engraved. We can't re-size a ring that's been engraved; nor can we take it back for any reason. 7. Important Info about Gold and White Gold Strength and Colors Strength and Durability 14K gold is stronger than 18K gold. 14K yellow gold is 58.5% gold and 41.5% alloyed metals. 18K gold is 75% gold and 25% allowed metals. Gold is very soft, so the more gold in the alloy, the softer it will be. Colors 18K yellow gold is a much richer color than 14K yellow gold. So if you want a really deep gold color, choose 18K. 14K and 18K white gold have the very same amounts of gold in them as indicated above for yellow gold. The metals mixed in for white gold have to do double duty: they must both strengthen the gold and lighten its color. While many white gold rings are rhodium (platinum family metal) plated to make them very white, Poesy rings are not so plated. This is because these are exacting historical reproductions. Therefore, 14K white gold Poesy rings have a creamish cast to them under certain lights. 18K white gold Poesy rings have a more pronounced creamish cast, and it shows under a greater variety of light conditions. (Mandira's note - I think the 18K white gold poesy rings are absolutely gorgeous. The rings have a slightly "warm-ish" cast to them, so they look very "rich" in tone.) If you are seeking to place a white gold Poesy ring next to a white gold engagement ring, we advise you to select 14K white gold. It is possible that your rings will look a slightly different color in certain lights. However, if you don't have your rhodium plated engagement ring replated, eventually, it's color will almost match that of your poesy ring. 8. What is your return practice for rings? In Mandira's words: "I will work with you until you are either 100% delighted with the style, color and fit of your ring(s) or until you have your money back, less the appropriate cancellation fee(s) or re-stock fees." Cancellation Fees: Cancellation fees vary depending on the metal that your ordered: Sterling silver ring $10.00 each 14K gold ring: $30.00 each 18K gold ring: $40.00 each Platinum ring: $135.00 to $250.00 each Add $25.00 per ring for rush fees paid, which will not be refunded, if your ring has already begun production. . Add shipping, if we have already shipped to you. Ring Exchange Fees If you exchange a ring for the same style of ring in a different size: For orders for which you used our finger sizer: Sterling silver rings $5.00 each 14K white or yellow gold: $15.00 each 18K white or yellow gold: $25.00 each Platinum ring: $135.00 to $250.00 each* For orders for which you didn't use our finger sizer: Sterling silver rings: $10.00 each 14K gold rings: $30.00 each 18K gold rings: $40.00 each *All platinum orders require that you use our sizer and that we test your sizes first in sterling silver. If there is a problem after that, we work it out on a case by case basis. 9. Exchanges & Resizes for Poesy Rings If you have any issues with the rings you have ordered or already received from us, please email Mandira the following information: The full shipping name and address of the order Your name, if different, and your telephone number The stock #, name, metal and size of the ring What is wrong and what you need. Any further questions you may have. Mandira: "I will open a return file for you and will email you back with return instructions, usually within the same day or 24 hours. I like all our communications about returns to be by email, because then you and I have a dated, written trail of the process, so we both know where we are at all times." If you have to return a Poesy ring to get a new size, you'll wind up waiting 4-6 weeks for your replacement ring, as it will also be custom made for you. So using our finger sizer saves time as well as money! Please request a finger sizer before you order! We can sometimes resize rings that have been worn, if your size changes over time, however, our jewelers will make the determination if your worn ring can be safely resized or not. If they determine that your ring has structural damage, then they will want to make you a new ring. You will have the option of proceeding with and paying for a new ring. In either case, you will get your original ring back. Defective Poesy Rings If you receive a ring that is defective in any way, then we will replace it as quickly as possible, at our expense. Sterling Silver Ring Discoloration - Rare, But Possible Please note that if you experience any ring or finger discoloration from a sterling silver poesy ring, please temporarily discontinue exposing your ring to soaps, shampoos, conditioners, and lotions. Then immediately contact Mandira at Contact Us for further instructions. "I have a simple home remedy for you, that will do the trick to keep this from happening again!" Mandira Press the Back Button on Your Browser to Return to the Ring You were Viewing Back to Top View all Gold Poesy Rings View all Sterling Silver Poesy Rings Platinum Poesy Ring Page Precious Metal Frequently Asked Questions Back to Home

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Thank you for visiting Crystal Realm. We welcome you and look forward to helping you find the perfect expressions of your love and commitment to one another in gold or platinum. (Select styles available in sterling silver, as shown on site.) Engagement puzzle rings, wedding puzzle rings, poesy rings, platinum poesy rings, Celtic wedding rings, Celtic wedding bands, commitment rings; custom jewelry, wedding rings, poesy rings, and engagement rings, all in gold or platinum. Toasting flutes, toasting chalices, toasting goblets. Leather journal guest books. Poesy bridal attendant jewelryin sterling silver or gold.
Crystal Realm U.S. Toll Free Order Line 1-866-573-7381 Local # 1-505-898-1107 Order and Customer Service line hours: 10am - 10pm Mon-Fri Mountain Time and other odd times on the weekends. Call anytime, and if you get voice mail, please leave a message. We'll call you back.		We are a small family business, and taking care of you is our # 1 concern. We expect to communicate with you about your order, so please call or email us with any questions or concerns you may have. If Mandira's on the phone with another customer when you call, she will make every effort to call you back within the hour. If you haven't received a call back within 4 hours, please call again. Albuquerque, NM 87114 Toll-free 1-866-573-7381 505-898-1107
After almost 20 years of having stores, we..are now entirely web-based, and we do not at present have a showroom. If you are in Albuquerque & want.to see something, sometimes we can arrange that for you.
All product images copyright Crystal Realm except those which are copyrighted to our vendors. 1996 - 2007	Ms. Spears, Mr. Santana, Ms. Hudson and Ms. Ferguson images are believed to be public domain images. Please inform us of any copyright issues for immediate action.		Other celebrity images courtesy of Lisa Cocuzza Public Relations.
We make every effort to ensure that all information on our website is accurate, and we are proactive in seeking a fair resolution if you are affected by an error, omission, typo, etc. on the website. However, we cannot be held liable for such errors, omissions, or typos, etc. If we cannot reach mutual accord, Crystal Realm's decision will be final, and you are free to cancel your order and receive a refund, if charged. We appreciate your understanding and cooperation.