1. Our "You must be absolutely delighted with your purchase from Crystal Realm" Lifetime Pledge!
A. Your Purchase
is Always at Our Risk or No Risk!
Your purchase of most jewelry or gifts is always at our risk. (Most?
Well, the rest are at NO RISK). Your delight is absolutely 100% guaranteed.
If, for any reason, you are not delighted with a purchase you made
from Crystal Realm, please email Mandira to let her know at Contact
Us on the left navigation bar. Mandira will respond with a solution-oriented attitude and an
offer to remedy your needs that will range from additional work to
be done on your jewelry to a full & prompt refund.
If you are interested in
purchasing platinum or diamond rings or other platinum jewelry, please
read below. The way we handle such orders
is such that there is really NO RISK to you or to Crystal Realm. (There
is too much money at stake for either of us to take a risk.) See "B.," below,
for more details. To cut to the chase, to save you reading the entire page if you are considering ordering higher end jewelry from Crystal Realm, very expensive jewelry over $1,000.00 is custom made for you; please be certain that you want it, that you are committed to it, before ordering, as we are unable to accept returns of custom, costly, jewelry that was made to your order. Please refer to "B,: below to learn how we will work with you ahead of time to ensure that you will be thrilled with your order.
Also, In the interest of full-disclosure, please be aware
that the cancellation of certain gold or platinum orders (either before the work has started or before the work has shipped from our artist/vendor to us) may involve
a cancellation fee. Please read more about this below, under Returns
and Exchanges.
Returns and Exchanges
"
I prefer to handle all returns or exchanges by email, since then you
and I will have a written record of everything to do with your exchange
or return, and we'll both know exactly where we are in the process
at any time." Mandira, Co-Founder, Crystal Realm.
For each exchange or return, we assign a Return Authorization number
and give you specific shipping instructions. Please DO NOT return items
to the address at the bottom of each page of our website. Different
items need to be sent to different addresses.
If you need to return a poesy item, be sure to email Mandira at Contact
Us on the left navigation bar for instructions. Some poesy items go back to our poesy makers.
In the event of an exchange, there may be a re-stock fee (see below).
In the event of a cancellation of any poesy ring order, a re-stock
fee may apply. This is not Crystal Realm’s fee; it is a fee we
pay to our artist on your behalf, so in a case where a re-stock or
cancellation fee applies, we pass that cost on to you.
B. Your Purchase of Diamond Rings and Platinum Rings or Jewelry is
at NO RISK to YOU or Crystal Realm.
Platinum Rings
We want to be certain that you don't get a platinum ring you are not
happy with. Therefore, we work hard, ahead of time, in order to ensure
that you are absolutely thrilled with the style and fit of your platinum
ring(s) by the time you receive your order."
We go to extra lengths to ensure that your platinum ring(s) fit and
that you are happy with the style when you get them.
Therefore, we do not accept returns of platinum rings.
If you wish to try on platinum rings, please go downtown or to the
mall and visit some quality jewelry stores to get a feel for what platinum
is like. It is 2.25 times heavier than sterling silver and about 80%
heavier than gold. This means that it has a wonderful feel on your
hand. It's absolutely gorgeous, pure-white (unlike white gold which has a creamish cast or is rhodium plated to make it pure white - rhodium is a platinum family metal used for plating most white gold, although not our puzzle or poesy rings), and
will not tarnish. In addition, while jewelers love to work with it, as it is very easy to manipulate, it has some outstanding characteristics for the wearer. The most important thing to know about platinum is that it "work-hardens" with wear. Unlike gold, which sometimes gradually wears away over decades of wear, platinum gets harder and harder, the more you wear it. Therefore, your platinum jewelry will not "lose weight" over years of wear. Another outstanding characteristic of platinum is that, when polished, it will always polish up to look just like new! (Ask Mandira about a new metal called palladium, if you like, which is a platinum family metal with the fine characteristics of platinum, but at a price not much higher than gold.)
Our Free Size Trial for Platinum Rings
We start by providing you with our loaner sizer, so you can ascertain
your poesy or Celtic ring size. Then we send out the same poesy ring(s)
to you in sterling silver, so that we can confirm your fit and your
happiness with the style you have selected. (If you order a Celtic
platinum ring, we'll send you a ring of similar width and weight
in sterling in your size.)
After you place an order
for platinum rings, please call us toll-free at 1-866-573-7381 to
request your Free Size Trial, or we will call
you. Once you have assessed style and fit, we ask that you report to
Mandira. She will then place your platinum ring(s) in production and
issue instructions for you to return the trial rings to us at your
expense (Usually about $2.25 or less if you send them via USPS with
insurance and tracking; $4.05 if you send them via Priority Mail, within
the U.S.) If you wish to keep your sterling silver trial ring(s), you
may do so for $28.00 per ring (for a poesy ring of up to $48.00 value)
and no shipping cost. Talk with Mandira, if you’d like to arrange
that.
Platinum Jewelry, Diamond Rings, and Custom Orders
Since our platinum jewelry and other high-end items are all custom
made to your order, we regret that we cannot accept returns of items
such as: diamond rings, platinum rings, platinum bangles, custom designs, and some
other high-end jewelry. Instead, we will work with you to provide
samples in sterling before the platinum is made; and to send you
your diamond for inspection, before mounting it in your ring, if
you wish. We appreciate your understanding with regards to this.
We are a small company and are rarely able to sell high-end jewelry
if it is returned to us.
Mandira’s goal is always to ensure that when you finalize your
order arrangements, you know exactly what you want and need and you
get exactly what you expect. “No surprises and no regrets!” is
one of our mottoes. If we need to make changes to your ring after you’ve
received it, we will do so in order to ensure its perfection.
Going forward, as well,
we will always take care of your purchase for you, if the need arises..
For example, Norm Greene offers a free
resize for each puzzle ring and additional resizes at a nominal fee.
He also provides a free polish and stone check once a year for gold
and platinum puzzle rings. You pay only the shipping back and forth.
If your ring gets damaged, he'll fix it for you; repair costs will
be estimated in writing for you as soon as he assesses your ring (plus
you’ll pay the shipping costs.) If, on the other hand, your ring
goes down the garbage disposal, your ring is likely toast, and you'll
need to get a new one. Please do not ever take a puzzle ring to a regular
jeweler, as they don’t know how to handle puzzle rings, and your
ring will likely wind up in Norm’s hands for repair, anyway.
If you ever have a problem with any of your jewelry, please call Mandira
toll-free at 1-866-573-7381. She can advise you and offer solutions
for problems that may crop up from time to time in the maintenance
of your jewelry.
C. Fair Resolution
In the event of any return/exchange difficulty, we are committed to
fair resolution. We will always work to resolve things in a manner
that is acceptable to you and to Crystal Realm. In the event of any
disagreement, Crystal Realm's decision will be final, and you are free
to cancel your order and receive a refund, if charged, providing that
we first receive the merchandise back in the condition in which it
was sent to you. Restocking or cancellation fees may apply, only in
the event that our artist charges us. For questions about that, talk
to Mandira. Every situation is different. We appreciate your understanding
and cooperation.
Cancellation Fees
(Mandira’s note: We only charge a cancel or restock fee
if our vendor charges us for one, so this mainly applies to Poesy Rings
made by dvb new york)
Cancellation fees vary depending on the metal that you ordered:
Sterling silver ring $10.00 each
14K gold ring: $30.00 each
18K gold ring: $40.00 each
Platinum ring: $135.00 to $250.00 each
Add $25.00 per ring for rush fees paid, which will not be refunded,
if your ring has already begun production and $10.00 (gold) to $15.00
(silver) if your ring(s) were drop-shipped to you.
.
Add shipping, if we have already shipped to you.
Ring Exchange Fees
If you exchange a ring for the same or different style of ring in the
same or different size:
For orders for which you used our finger sizer:
Sterling silver rings $5.00 each
14K white or yellow gold: $15.00 each
18K white or yellow gold: $25.00 each
Platinum ring: $135.00 to $250.00 each
For orders for which you didn't use our finger sizer:
Sterling silver rings: $10.00 each
14K gold rings: $30.00 each
18K gold rings: $40.00 each
Platinum ring: $175.00 to $350.00 each
Layaway Cancellations
If you cancel your layaway, we keep a $15.00 cancellation fee plus
5% of the money you’ve paid up until your cancellation date.
2. Privacy
Pledge
Your personal information is totally
safe and private with us. Crystal Realm will always keep your personal
information 100% confidential. You may have complete peace of mind,
in this regard.
3.
Safety and Security Pledge
We pledge to maintain 100% safety and
security of your credit card information. We are so confident of our
state-of-the-art secure server, here is our promise to you: should
there ever be fraudulent use of your credit card resulting from your
ordering from Crystal Realm on our rigorously secure server, Crystal
Realm will pay you $100.00. This is the maximum of $50.00 for which
your bank will hold you liable plus an additional $50.00 to you for
your inconvenience. Some banks won't hold you liable for anything,
so in that case, the entire $100.00 is yours to keep. Click
here for more details.
4. Precious Metal and Gemstone Pledge
Our sterling silver is always guaranteed
to be .925 silver. Our Karat gold is always guaranteed to be what we
represent it to be, whether 10K (designated on Elvish Love Rings and
Celtic rings as .417), 14K (designated on Celtic and poesy rings as .585)
or 18K (designated on Celtic and poesy rings as .750).
Platinum rings are guaranteed to be at least 95% platinum. Platinum is
often designated on rings as .950.
10K gold is 41.7% gold and 58.3 % metal alloys.
14K gold is 58.5% gold and 41.5% metal alloys.
18K gold is 75% gold and 25% metal alloys.
Diamonds of .375CT or larger are certified and guaranteed to be the quality
stated. Click
here for details of this pledge.
View Documentation
and Packaging of all Red Box Diamonds*, which are diamonds of .375CT
or larger.
* Diamond of .375CT
or greater. Red Box Diamond is a Registered Trademark of Stuller,
Inc., fine gemstone supplier.
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