"Exquisite
Gifts and Jewelry . . . since 1983"
1-866-573-7381 .
. . - . . . 505-898-1107
Shipping
Worldwide from Albuquerque, NM, USA
Contact Crystal Realm
We are located in Albuquerque, NM, so we're on Mountain Time. Call toll-free 1-866-573-7381 Outside US? Call 505-898-1107 Call anytime: Weekdays, Evenings, and Weekends. If you get voice mail, it means I'm on the phone or have stepped out briefly, and I will return your call. If you don't hear back from me, it means I couldn't catch your number or you forgot your area code. PLEASE . . . CALL . . . BACK. Mandira, Crystal Realm Co-founder If your questions have to do with the following topics, please click on a link below. Request a Poesy Finger Sizer Does Crystal Realm Have Catalogs? Animated & Video Puzzle Ring Instructions Check the Status of Your Order To exchange one item for another, go to our new Exchange Elf If your questions aren't answered by the above links, please email me your questions and comments below. I most often answer the same day or within 24 hours and rarely within 48 hrs (mainly if we are out of the office).
I answer all emails. If you email me and do not get a response, it means either I didn't get it, your email address had a typo, our mail server screwed up (or yours did), so don't get mad, Please Email me Again! Or call directly, as noted above.
Mandira, Crystal Realm co-founderIf you have a question about the estimated delivery time for something you wish to order, but you haven't ordered it yet, please include this information in your email:
Your need-by date (Super-Important! I can help you get your item on time!)Item # and / or name of item you want to order
What metal, if it's jewelry (and / or what stone)
What state you're in (and your mailing address if you need to use our sizer*)
Your name
Optional: your telephone number, if you're reachable by phone. (I won't use this information for any purpose except to answer your question.)
Then I can and will email you back a realistic time frame.
* Use our sizer for poesy and Celtic ring sizing, because these rings are measured differently from most U.S. rings. For puzzle rings, please have your finger measured by a quality professional jeweler. (If you know your UK (AU/NZ) letter size, include that in your email, as I can easily translate it to the corresponding Celtic, Poesy, or Puzzle Ring size..)